Refund & Cancellation Policy

This page explains how cancellation and refunds are approached for the software development services Vrishchika Infotech provides. It is written in general terms because every engagement is different. The signed proposal, quotation, statement of work or contract for your project is the document that governs it, and where that document differs from this page, it prevails.

What we are selling

We build software to a specific brief: mobile applications, websites, web applications and custom systems. The work is planned, designed, written, reviewed and tested for one client and one set of requirements. It is not a product taken off a shelf. Once effort has been spent on it, that effort cannot be returned to stock or resold to somebody else, which is why refunds are assessed against work done rather than against a returned item.

No payment is taken on this website

There is no checkout, cart, subscription or payment gateway on vrishchika.org. Nothing can be bought here, so no transaction made on this website can need reversing. Any amount payable is invoiced under an agreed engagement and paid by the method set out on that invoice.

Asking to cancel or pause

To cancel or pause an engagement, write to contact@vrishchika.org from the email address associated with the project. Please include the project name and a short explanation, since the reason often changes what we can offer. Cancellation takes effect from the date we receive the written request, not from an earlier conversation.

We will confirm the request in writing and set out the position as at that date: what has been completed, what is in progress, what has already been committed to third parties on your behalf, what has been invoiced and what remains. Where a pause is more sensible than a cancellation, we will say so, and the applicable agreement governs how a paused project is resumed.

How a refund request is assessed

Where an amount has been paid in advance and an engagement is cancelled, we look at:

• The work already carried out, whether or not it has yet been handed over to you.
• Milestones that have been delivered and accepted.
• Time reserved for your project that can no longer reasonably be reassigned.
• Costs already paid to third parties on your behalf.
• Anything the applicable proposal, quotation or contract says about cancellation.

The intention is to be fair in both directions. If work has not started, that should be reflected in what is returned. If a substantial part of the work has been done, it is reasonable that it is paid for. Where we have already been paid less than the value of the work completed, the balance remains due.

What is generally not refundable

• Milestones that have been delivered and accepted.
• Work already performed against the agreed scope, measured by effort rather than by elapsed time.
• Third-party costs already incurred on your behalf, such as licences, subscriptions, developer-account fees, domain registrations, certificates and infrastructure, which the provider concerned will not usually return.
• Amounts the applicable agreement describes as non-refundable.
• Taxes and statutory levies already remitted to the authorities, where they cannot be recovered.

If we are unable to continue

If we find that we cannot continue with an engagement, we will tell you in writing, hand over the work completed to that point in a usable form, and settle the account on the same basis as above. We do not retain payment for work we have not carried out.

How a refund is made

An approved refund is returned to the source the payment came from: the same bank account or payment method, in the currency in which the payment was received. We may ask for written confirmation of the account details before the transfer is made. Bank charges and foreign-exchange differences that cannot be recovered are deducted. We do not refund in cash, and we do not pay a refund to a third party or to an account in a different name.

Maintenance, support and retainers

Where support, maintenance or hosting is billed for a period in advance, the applicable agreement states how the arrangement may be ended and what happens to the remainder of the period. Hours, credits or tickets already used are not refundable.

Third-party charges

Fees paid to application stores, cloud providers, domain registrars, licence vendors and payment processors are collected by those companies under terms of their own. We cannot refund an amount we never received. Where we have paid such a fee on your behalf, it forms part of the costs described above, and the provider concerned decides whether any part of it can be recovered.

If you disagree with our assessment

Write to us and set out why. We will review the position again and explain our reasoning. Anything that cannot be settled that way is dealt with under the governing law section of our Terms & Conditions.

Changes to this policy

This page may be revised as our services change. The date at the top shows when the current version was published. A revision does not change the cancellation terms of an engagement already agreed with you, which continue to be governed by the document signed at the time.